ACM
API
Business Rules / Automations
- Do Automations run retroactively against past events?
- How long does it take for an Automation to be triggered and reflect results?
- Are Automation Emails automatically translated to the user's Degreed Display language?
- Can Automations be created on the Global Admin Tool (GAT) level, with actions that have GAT data?
Catalog
Content Items
- The duration of the content is incorrect. Can this be fixed?
- Why am I seeing a 'sign in' message in existing content or when adding content in Degreed?
- Why are videos not playing or playing slowly in Degreed?
- Why is Degreed Meta including learning content that is blocked by a paywall?
- How can I prevent users from downloading videos in Degreed?
- Why do I have to subscribe or pay to access this content?
Degreed Microsoft Teams App
File Upload
Groups
- If someone joins a group after an assignment is made, will that assignment show up on the Assignments page for the new group member?
- What determines whether a user's completion will show up on a group feed?
- I am getting a group request email every day and I don't want to receive it
- How do I remove a member of a Group that is no longer an employee in my organization?
- Why when sharing the link of a Pathway or Plan in a Group Feed they are posted as Articles?
- Why can't I share an item with a group?
Home Page
- Why do I see content in other languages on my home page?
- The content is not relevant to my interests. Why is it showing on my home page and how do I remove it?
- My home page is not loading and I get the error 'Sorry! There was a problem getting the items'
- Why am I getting a blank page when I log into Degreed?
- Why do I not see content recommendations for a Focus Skill on my home page?
- Why am I seeing the error message 'Your account has been locked' when trying to log in Degreed?
Integrations
- Why am I receiving the error 'Invalid company ID. Please contact your SAP SuccessFactors account representative'?
- Why don't I see all of the options I expect to see in CredSpark?
- How do I use code snippets with double curly brackets in a CredSpark assessment?
- How do I know if I have a license to access certain content providers?
- Why is my Udemy for Business certificate showing numbers or letters instead of my name and email? Can I change this?
Mobile
- Why am I seeing the error message 'There was a problem reaching this app' when trying to install Degreed Microsoft Teams Degreed app?
- I am based in China and I cannot download the Degreed mobile app from the Google Store
- Why are plan images not showing in the Degreed mobile app?
- How do I turn on the Degreed notifications within Microsoft Teams?
- Why can I not sign in to the mobile app using my browser password?
- Where can I find the Quick Links from my organization in the mobile app?
Opportunities
Pathways
- When I clone a pathway, what happens to the content in the Hold for Later section?
- If a user completes a content item in a pathway, they are automatically following the pathway. Is this expected behavior?
- Pathway section does not have the green check mark
- How do I mark content as optional in a pathway?
- I completed all the content in the pathway, but the section is not updating
- How do optional items count towards a pathway completion?
People
Plans
- Can I add content within an existing section of a plan via the Degreed Extension?
- When I follow a Plan, why doesn't it show that I am following the Pathways within the Plan?
- Why can't I add a private group to a plan?
- When reordering items on a plan, even if I don't click the Done button, and I just refresh or exit the view, the changes are saved
- The number of followers in a plan is inconsistent
- When following a plan, why do I not have the option to follow the plans within the main plan?
Profile
- How can I download a list of all the content I have completed within Degreed?
- Why am I getting the error 'Sorry! Your personal email cannot be the same as an existing primary email in the system...' when adding a secondary email to my profile?
- How often will the message asking me to update my skills appear in the skills tab on my profile?
- Why do I have a follower that has left the organization already?
- How do I delete my account?
- Why were People, Skills, Groups or Pathways added to my profile automatically?
Reporting
Search
- Why is Degreed changing my search words?
- What is the search logic for the content items that show under the exact match item when searching in Degreed?
- I'm unable to find a specific course, article, video, assessment, or book. How can I locate the content?
- When searching for content using the Provider filter, why do I not see the content in the results even though I have a license for the provider?
- Why am I receiving the error message 'We didn't find any results for ""' when searching for specific provider content?
Settings
Skills
- Does the level of my skill rating affect the type of content suggested on my home page?
- Why are skills' titles being shown in lower case or upper case instead of title casing?
- How can I access a list of all skills available?
- How do I delete a Skill Rating?
- Why is the Skill Target in a user's profile different from the one set in a Plan?
- Are skills tagged in content automatically added to user's profile skills?
Skill Coach
General/Other
- Why is my name not displayed on my Udemy Certificate of Completion?
- How do I reset my password?
- Why am I not seeing my courses when logging into Degreed?
- Why am I seeing the error message "Oops, you're not authorized to access this page" when trying to access a Knowledge Center page?
- What is the logic behind the recommendations in the Daily Digest?
- Why is the text in Degreed displaying in the language of the browser instead of the one chosen in Degreed's Profile Settings?