Why am I seeing 'error: invalid_request' when trying to log in Degreed Button (Degreed Extension)?

Issue:

When I try to log into Degreed Button (EU Data Center version), the extension either does not load or it shows 'error: invalid_request'. 

Degreed button showing a "pre-load" static image:

Degreed button showing 'error: invalid_request':

Cause:

This can be an authentication issue due to the version or installation of the extension.

Resolution:

To install an up-to-date version of the extension, follow the steps below. Please note it is important to complete each step, or outdated (or US) versions may be re-installed:

1. Uninstall the Degreed Button
2. Make sure no Degreed extensions are installed on your browser
3. Open your Degreed website and log in
4. Install the Degreed button with the instructions available in the article Add the Degreed Button to Your Browser. You can also follow the steps below:
   1. Go to Profile > Profile Settings > Degreed Button
      
   2. Click on Add to Chrome > Add extension and re-install the extension
5. Click on the extension, and then Log in
6. Click Grant Access, and then Close

You should be logged in automatically.

Should you continue to have issues, please open a ticket with our Support team.