Why am I unable to log in to a provider's mobile app, such as Udemy, Pluralsight, Coursera, or LinkedIn Learning, while I can log in via desktop?

Issue Description:

I am unable to log in to a provider's mobile app, such as Udemy, Pluralsight, Coursera, or LinkedIn Learning, even though I can successfully log in via desktop.

Cause:

If you're unable to log in to a provider's mobile, while desktop login works fine, there could be several reasons:

1. App Version or Platform Restrictions: The mobile app might be outdated.
2. Missing Configuration: Your organization may not have enabled mobile access for the learning provider.

Resolution:

Here are some troubleshooting steps you can try:

1. Verify Credentials
   Double-check that you're entering the correct username and password associated with your organization's account for the provider. Ensure there are no typos or formatting errors.
2. Confirm Access with Your Organization
   Contact your organization's Learning & Development team or IT department to confirm that:
   • Mobile access is supported and properly configured for the provider.
   • There are no restrictions or pending issues with your login.
3. Update or Reinstall the App
   Make sure you're using the latest version of the provider's mobile app. If needed, uninstall and reinstall the app to clear any cached data or corrupted files.
4. Try an Alternative Network
   Switch to a different Wi-Fi or mobile network to rule out connectivity or firewall issues that may block authentication.
5. Clear App Cache (if supported)
   Some apps allow you to clear cache or stored data. Doing this may resolve issues caused by outdated session information.
6. Contact Provider Support
   If none of the above steps resolve the issue, reach out to the provider's support team. They can offer specific guidance or investigate technical issues related to your account or the app.