Why do I get the error 'The email or password provided is incorrect' when I try to log in to Degreed?

Issue:

I already created my account, however, I can't access it. And I'm not receiving the password reset email when I click on Set/Reset password.

Cause:

There are two reasons for the error message 'The email or password provided is incorrect' to be raised when trying to access your account:

1. Incorrect credentials — email or password are not the same used for the creation of the account
2. Incorrect URL — you're trying to access using the wrong URL

Degreed accounts are tied to a single Data Center, and each of them uses a different base URL.

Resolution:

Make sure you're accessing the correct URL:

Data Center	Base URL
United States of America (US) Based Companies	https://degreed.com/
Europe (EU) Based Companies	https://eu.degreed.com/
Canada (CA) Based Companies	https://ca.degreed.com/

If you're still having issues accessing your account, create a ticket with Degreed Technical Support via this form: Submit a Ticket. Make sure to add your full name and organizational email.