Client Refund and Credit Policy

Client Refund and Credit Policy

Our refund and credit policy is designed to ensure a streamlined process for clients. Here's what you need to know:

Eligibility for Refunds:

• Timeframe: Refund requests must be submitted within a specific period from the transaction date.
• Conditions: The service or product must meet certain criteria for a refund to be applicable.

Steps to Process a Refund:

1. Initiate Request: Contact your account manager or use the client portal to initiate a refund request.
2. Provide Documentation: Submit any required documentation to support your refund request.
3. Review Process: Our team will review the request and communicate the decision within the agreed timeframe.

Credit Issuance:

• In some cases, credits may be issued instead of refunds for future use against other services or invoices.
• Credits will be detailed in your account statement.

For more information or assistance, please contact our finance team.