Access Issues with "Limited Visibility" Provider Content Visibility Option: January 22, 2025

Overview:

We sincerely apologize for the disruption experienced by your users related to content access. Below is a summary of what happened, the underlying cause, and the steps we are taking to address and prevent similar issues in the future.

What Happened:

• Issue Identified (November 2024): We identified that the Limited Visibility Provider Content Visibility Option did not fully enforce access restrictions in all areas, specifically within Pathways/Plans. Previously, this toggle only applied to Search and Browse, leaving gaps in other locations where content might appear. To address this and align the feature with client expectations, we have updated it to ensure access restrictions are also enforced within Pathways/Plans. This ensures consistent application of the feature across all relevant areas.
• Fix Released (January 21, 2025): In a minor release, we resolved this issue to ensure the toggle functions as intended. The Limited Visibility option now properly restricts content visibility within Pathways and Plans. When this option is enabled for a provider, the system verifies whether the user holds a license for that provider. If no valid license is found, the corresponding content will not be displayed when the user accesses the Pathway or Plan.
• Impact on Users: After the fix, users without a valid provider license in their Degreed user details no longer see restricted content within Pathways and Plans. This change may cause confusion if user license information is outdated in Degreed. To prevent any issues, we recommend updating user licenses via file to ensure accuracy. Additionally, we advise reviewing provider visibility settings to ensure they align with your organization's intended content access policies.

Helpful Resources:

Adding a Provider License to User
Configuring Provider Visibility for Your Organization

Root Cause:

Degreed product and engineering team discovered that provider visibility settings were not restricting content inside of plans and pathways. As a result, a fix was implemented in the January 21 minor release.

Mitigation Efforts:

• Provider content with Global Visibility option or correctly allocated licenses have not been impacted.
• To restore access for affected users, we are actively working with clients to ensure licenses are correctly provisioned where needed.

Next Steps:

1. Improved Communication: We will notify clients in advance of changes that may impact user experiences, even when they are intended to fix bugs or restore expected behavior.
2. Proactive Client Support: Our team is working directly with impacted clients to resolve licensing issues quickly and ensure users regain necessary access.

We deeply regret the confusion and inconvenience caused by this issue and appreciate your understanding as we work to resolve it. Our team is committed to supporting your needs and ensuring a seamless experience for all users.

If you have any additional questions or concerns, please don’t hesitate to reach out.