Summary
Some clients are experiencing issues with hosted content in the Catalog. When uploading new content (articles or videos), they encounter an error message. In addition, some existing hosted content cannot be accessed.
Impact
Upload attempts may fail with the error: 'Sorry! There was a problem with the upload process.' Attempts to view existing hosted content may result in the error: 'We are still processing this new video for your browser. Try again later.'
Current Status
The issue has now been resolved.
RCA
On August 27th, we received reports from clients that some users were unable to upload hosted content (articles and videos) or were getting an error when accessing existing hosted content.This was caused by a migration of our Content Delivery Networks (CDNs), which gave the file hosting a new URL. This new URL was not whitelisted by clients, which caused files to be blocked by their Content Security Policies (CSPs).
After identifying the issue, our DevOps team made a change so that all hosted content URLs now use the whitelisted CDN domain from the AzureStorageCDN configuration. This resolved the CSP violations for both upload (PUT) and download (GET) operations.
To prevent this from happening again in the future, we have implemented safeguards that should help us avoid this issue and improve the communication regarding changes to our clients
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