Maestro In-App Reports

Explore the Maestro credit utilization through two reports - Maestro Credit Summary and Maestro Credit Detailed. These reports provide a clear understanding of user engagement across Maestro through text and voice assistants.  

Permissions may be required to access some pages in Degreed or perform specific tasks. For more information, see Permissions in Degreed.

Required Permissions: Manage In-App Reporting 

Access the Maestro Reports Page

• From the side navigation menu in Degreed Admin select, Reporting > Categories> Maestro.

Maestro Credit Summary Report 

Maestro Credit Summary Report provides you with a high-level summary of overall credit usage.

• Total Credits Consumed: Total number of credits utilized  
• Text Credits Consumed: Credits used in text interactions  
• Voice Credits Consumed: Credits used in voice sessions  
• Maestro Assistant Credits: Credits used while interacting with Maestro Assistant 

Maestro Credit Detailed Report

Maestro Credit Detailed Report offers a granular view of every credit activity: 

• Date Credits Consumed: Date of consumption
• User Identifiers: Employee ID, User Name, User First Name, User Last Name, and User Email
• Credit Type: CoachVoice or DegreedAssistant
• Credit Consumed: Number of credits consumed
• Session ID: 
  A session refers to a continuous engagement or interaction within the Maestro experience. 
  • A text session begins when the user sends their first message and ends when they exit the Maestro chat screen by pressing the back button. 
  • If a user returns after exiting the chat screen, it is counted as a new session, even if it’s part of the same conversation. 
  • If a user starts voice mode during a text session, the text session ends automatically, and a new voice session begins. 
  • Switching tabs does not end a session unless the user logs out. 
  • Each session automatically ends after 10 minutes of inactivity, after which a new session begins upon re-engagement.

A session remains active as long as the tab is open, even if the user switches between tabs or leaves it idle for 10 minutes. When the user closes the tab and returns to the conversation, it’s treated as a new session.

• Time Stamp: The time the session occurred.
• Minutes Used: Minutes used for a session.

In the Report Preview, each Maestro Quick Action or Experience interaction appears as a detailed line item.

Export or Schedule Credit Summary or Detailed Report

• Click Generate Full Report to export the summary as a CSV or Excel file.
• Click Schedule Report to select a time period and automate delivery of the report to your organization's FTP folder.
• When the reports are generated or scheduled, navigate to the Generated Reports and Scheduled Reports sections to check these reports.