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General

Vendor Support

  • Required Documents for Qualification
  • Supplier Onboarding Process
  • How to Access the Vendor Portal
  • Vendor Performance Expectations

Product Returns & Warranty

  • How to Initiate a Product Return
  • Understanding Warranty Coverage
  • Returning a Damaged or Incorrect Item
  • How to Track Your Return or RMA

Accounts & Billing

  • Understanding Your Billing Terms
  • Adding or Updating Payment Methods
  • How to View or Download Invoices
  • How to Dispute a Charge

Technical Support

  • How to Request On-Site Repair
  • Troubleshooting Common Machine Errors
  • How to Access Product Manuals and Software
  • Preventive Maintenance Schedule Guidelines

Order Management

  • How to Place an Order
  • How to Cancel or Modify an Order
  • Tracking Your Order
  • Backorders and Delays
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