What to Do If Your Delivery Arrives Damaged

We understand how disappointing it can be to receive a package that has been damaged during shipping. To help you resolve this issue quickly and smoothly, we have put together some important steps you should take if your delivery arrives in less than perfect condition.

Inspect Your Package Immediately Upon Arrival

As soon as you receive your delivery, please carefully inspect the packaging and the contents before signing for it. If the box appears damaged, crushed, or tampered with, take photos of the external packaging as well as the damaged items inside. This documentation will be very helpful when reporting the issue.

Report the Damage Promptly

Contact our customer service team as soon as possible, ideally within 48 hours of receiving your order. Provide your order number, a description of the damage, and the photos you took. This will allow us to start the claims process with our shipping carrier and assist you in obtaining a replacement or refund.

Examples from Other Companies

Many companies that frequently ship products, such as Amazon, Best Buy, and Home Depot, advise customers to inspect packages immediately and report any damage within a short window of time. They also require photographic evidence and sometimes ask customers to keep the original packaging until the claim is resolved. Following these steps helps ensure a faster and smoother resolution.

Limited Warranty Information

Our products come with a limited warranty that covers defects in materials and workmanship under normal use. However, this warranty does not cover damage caused by mishandling during shipping, accidents, or improper use. If your item arrives damaged due to shipping, reporting it promptly as described above will help us determine whether a replacement or refund is warranted under our policies.

Summary

To recap, if your delivery arrives damaged, please:

• Inspect the package and contents immediately upon receipt.
• Take clear photos of the damage and packaging.
• Contact our customer service within 48 hours with your order details and photos.
• Keep the original packaging until the claim is resolved.
• Review our limited warranty terms to understand coverage.

By following these steps, we can work together to resolve any issues quickly and get you the replacement or refund you deserve.