Enso Troubleshooting

I can’t pair my Enso.

It is recommended to place Enso on your phone’s screen during pairing to ensure reliable pairing. Also, in your phone settings, please make sure that Bluetooth is turned on.

I don’t see any lights on my Enso device.

This often means the battery is too low. For a quick charge, charge Enso for 30 minutes. For a full charge, charge Enso for one hour.

What should I do if the treatment feels like a stinging sensation?

Stop treatment by pressing stop button in the app or press the Enso power button. Reapply the gel pad more securely onto your skin. If the gel pad is coming off your skin or has become dirty, please use a new gel pad.

Treatment stopped and I noticed the status light on my Enso device is displaying a blinking blue light. What does this mean?

This indicates that Enso has poor contact with the gel pad or the gel pad is not fully adhered to your skin. Make sure the gel pad is completely adhered to your skin and reattach Enso. If it is reattached within 60 seconds, treatment will resume and gradually increase to the intensity set previously.

What should I do if I get muscle cramps from treatment?

Decrease treatment intensity by tapping the – button on the treatment control screen of the Hinge Health app.

My skin is irritated or feels itchy after treatment.

In some cases, mild skin irritation may occur. Remove the gel pad between treatments to allow your skin to breathe. If this does not help, use a new gel pad.